Key Skills

• Bringing successful products and services to market

• Project & Program management

• Stakeholder engagement

• Building high performing teams

• Coaching: Leadership, Team, Portfolio

• Product strategy, development and innovation

• Training

• Quality Assurance

Global experience

An understanding of different cultures is a key attribute of Acend people. Serena has worked with organizations and teams in:

• USA

• Singapore

• Thailand

• Indonesia

• Australia

• New Zealand

• India

• Ukraine

Professional credentials

• Curtin University of Technology (Perth, Australia)

• Certified Scrum Master

• PMP

Previous experience highlights

Digital Program Manager at Standard Industries

Working in the Innovation Team, in collaboration with multiple Operating Companies to deliver new products for streamlining manufacturing processes

Responsibilities :

• Managed multiple products from idea to production in the Operating Companies

• Partnering with development teams to execute on product delivery, providing Agile coaching and fostering culture of trust, communication, transparency and continuous improvement

• Managed budgets for the Innovation team

Outcome

New Ways of Working in the innovation team to reduce the time for product delivery and increased visibility on backlog items and WIP

Director, PMO at Digital Consultancy

Formed the PMO group which consisted of Project Managers and Business Analysts

Responsibilities :

• Managed resource allocations for project teams

• Oversaw entire project portfolio for the company

• Agile coaching for internal team and external clients

• Created playbook for consistent project delivery in the company

Outcome

Consistent way of project delivery for our clients. Increased project visibility, transparency and client satisfaction

Chief Scrum-master, Johnson and Johnson

Agile coach and mentor for a large initiative in the consumer division

Responsibilities :

• Led Agile transformation in consumer division for content creation and website development

• Established Agile Champions for the organization

Outcome

Consistent and rapid development of conte and content delivery mechanisms with all of consumer brands