Key Skills

• Bringing successful products and services to market

• Lean Portfolio Management

• Project & Program management

• Stakeholder engagement

• Building high performing teams

• Change management – people & process

• Operational management

• Coaching: Leadership, Team, Portfolio

• Product strategy, development and innovation

• Operating Model design and implementation

Global experience

An understanding of different cultures is a key attribute of Acend people. Andrew has worked with organizations and teams in:

• Ireland

• UK

• Europe

• New Zealand

• Australia

Professional credentials

• Strategic Leadership institute of New Zealand

• Certified Scrum Master

• PMP Certified

• Mind the Product: Product Led Certification

Previous experience highlights

Senior Consultant Gilead Sciences

Working with the Chief Transformation office, coaching the Product manager, product owner and wider teams to improve their product and agile ways of working through implementing a customer, flow, mindset principle-based approach and ultimately improving their flow of work from idea to live.

Responsibilities:

• Coached the PM and PO helping them shift to modern ways of working,

• Lead and facilitated Quarterly Planning

• Created outcome focused OKR's, coaching the team through progress to outcome

• Reporting of various types, measuring business impact, looking back on key results

Outcome

New operating model and ways of working leading to a 25% increase in value being delivered to the customer and a 100% uplift in the number of stories being delivered per sprint.

Head of Virtual Channels at SBS Bank (New Zealand)

Heading up the Virtual Channel function for the bank which includes the Digital Channel, the Contact Centre and a virtual branch.

Responsibilities :

• Overall performance of the virtual channel for the bank

• Shaping the digital and virtual channel strategy for the bank

• C-Suite level advisory in financial/digital services

• Develop and take new customer propositions to market

• Operating model design and implementation

• Preparing and delivering executive and board level papers

• Leading senior management through key decisions

Outcome

• A profitable channel for the bank that delivered modern & exciting value led outcomes for its customers

• An engaged & driven team