Our Case Studies

Explore our diverse portfolio of successful work that has transformed businesses.

Better products

Better teams

Better thinking

Case Study one: Gilead


The problem

A new technology was launched however stakeholders wanted more value delivered to meet their needs, quicker

The solution

We created empowered product teams with new demand management processes. This included agile ways of working and product capability build.

The outcome

The product team increased speed to market by 25%, delivering more value earlier

Before Acend Delivery Lead joined​

After Acend Delivery Lead joined, team flow increased by 25%​

"I am very happy with the support and transparency that is currently being created"

Digital lead German market 

"I am very happy with the support and transparency that is currently being created"

Digital lead German market 

Case Study two: Novartis

The problem

Global Content Team Challenges were Complex

The team had been working as a program for circa 2 years and had about 150 FTE with no product delivered. There was a risk to operate as the current product license was expiring in 6 months.

The solution

We created an empowered product team, complimented with agile ways of working and focused on action over theory 

The outcome

A New Digital Product Launched Globally in less than 90 days

  1. 12 weeks after Acend arrived MVP was live

  2. Immediate impact on a product-centric culture shift

  3. 4 years later, this is how Novartis run product teams

“If this team was a Novartis product and I could package this team together, it would be a blockbuster for sure”

Chief Technology Officer

“The ball has been well and truly hit out of the park”

Global Head of Content

Case Study three: AXA

The problem

The Organization had been going through an agile transformation however the focus was only at the team level and this had not delivered the desired outcomes. 

The solution

We shifted the thinking from team agility to organizational agility. We shifted the thinking from methodologies to principles and finally, we shifted the focus from plans to outcomes at all levels (Strategy, business unit, and teams) of the organization. 

We introduced lean agile product portfolio management complimenting the PMO and stood up 7 End 2 End value streams incorporating all the up stream and downstream departments.

The outcome

Moved from team agility to organisational agility

"We have been trying this for 20 years and this is the first time we have seen it work across the organisation"

A summary of our outcomes

The product team increased speed to market by 25%, delivering more value earlier

  1. Increase time to market by 25%

  2. Saving the organisation $750k

A New Digital Product Launched Globally in less than 90 days

  1. 12 weeks after Acend arrived, MVP was live

  2. 4 years later, this is how Novartis run product teams

  3. Immediate impact on a product-centric culture shift

Moved from team agility to organisational  agility

Client Stories

“I engaged David Meighan of Acend to spearhead the transformation of content practices at Novartis, focusing on people, processes, governance, and technology. Our main goal was to instill a product-centric culture, shifting from rigid budget and timeline expectations to an agile approach centered on rapid value realization. David and Kyle's expertise, marked by their energy and immediate impact, proved invaluable in rescuing a critical program and instilling product management proficiency, making them highly recommended for any product transformation project.”

Balvinder Dhillon
Vice President and Global Head at Novartis

Problem statement:

The program had been working for two years with zero deliveries

Outcome:

  1. 12 weeks after Acend arrived, MVP was live

  2. 4 years later, this is how Novartis run product teams

  3. Immediate impact on a product-centric culture shift

“Collaborating with Acend has been a transformative journey for our product team. Their expertise in process optimization is already producing impressive results. Acend's tailored solutions, dedication, and collaborative approach have created a positive and productive environment, leading to noticeable improvements in our productivity, and we're excited about achieving even more together.”

Sule Pasin Hogburn
Senior Product Owner at Gilead Sciences

Problem statement:

Time to market was slow

Outcome:

  1. Increase time to market by 25%

  2. Saving the organisation $750k

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