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Acend Corporate Learning and its affiliates (collectively known as “Acend Corporate Learning”) are absolutely committed to protecting your online privacy. To provide you with the best possible service, Acend Corporate Learning from time to time will ask for personal information. This policy is to make you aware as to what type of information is gathered and tracked, what the information is for, and with whom the information is shared.


Information Gathered and How it is Used

There are areas in which you can browse on the Acend Corporate Learning Web site without giving us personal information. However, there are certain elective areas of the Acend Corporate Learning’s Web site where, prior to entry, you will be asked for personal information such as your name and address, email and/or phone number to correspond with you, provide service and support, present a more personalized experience as you navigate the site, process your orders, or supply you with requested information. We monitor customer traffic patterns and site usage to improve the design.

We may need to share some of the information we receive from you with our affiliates, partners or certain other third parties in order to supply you with services you request. If you submit in writing that you do not want us to use your information to contact you, in a timely manner we will remove your information from our contact lists.

In order to engage in transactions, communications provide support and future service, Acend Corporate Learning may ask for the following information: user’s first and last name, email address, mailing address, phone number and center location preference. The information collected may be used to send our class updates, marketing messages, delivery of services, or answer specific questions.

All information requested from you for billing and accounting purposes is stored within our accounting database as an encrypted entry. Only a handful of accounting individuals will be able to un-encrypt this information, and only for the purposes of billing. Due to security reasons, we do not save this information in a cookie on your browser, so you will need to input this information each time that you purchase training with us.

With Whom Acend Corporate Learning Share Information

Unless Acend Corporate Learning has your permission or is required by law, Acend Corporate Learning will not sell, rent, lease or otherwise provide your personal information to others, except in order to provide you with the products and services you request.
Please remember that when you submit information to a discussion group or some other public forum, the information submitted will be deemed public information and will not be considered confidential.

Cookies and Other Technologies

Acend Corporate Learning may collect anonymous information from your communication connection itself, which consists of network routing, equipment information like browser type, date, and time. Our system will also search your computer to see if there are “cookies” previously set by Acend Corporate Learning. A cookie is a piece of data stored on the user’s computer tied to information about the user.

The data we collect from "Cookie" technology on our site contains no personal information and is used in the aggregate to improve our services, product offerings and Web site content.
We also use cookies to keep track of your personalization options so that we can deliver to you content specific to your interests each time that you visit us.

We do not offer an opt-out on our site for cookies, however browsers do provide you with information and control over cookies. You are not able to disable the cookie feature on this site.

Communications from the Site

You will occasionally receive information on products, services, special deals through announcement messages or newsletters. If you choose not to receive these documents, please see the Choice/Opt-out section.

Choice/Opt-out

You have a choice to “opt-out” of having your information used for purposes not directly related to your chosen use of our site. If you no longer wish to receive our marketing materials and promotion communications, you may opt-out by sending us an email at info@acend.com

Links

We occasionally place links to relevant, outside resources within our Web site. Be aware Acend Corporate Learning is not responsible for the privacy practices or the content of such other sites. By clicking on the easily identifiable link, you are agreeing to let Acend Corporate Learning help gather and provide information during that session. If you do not want information to be used, do not click on the links.

On the www.acend.com Web site, our investor relations content is hosted by a third party. Acend Corporate Learning is not responsible for the privacy practices of the third party.

Policy Updates

If we decide to modify our private policy, we will post such changes to this policy on our Web site home page for a period of time. We will use information in accordance with the private policy under which the information was collected.
We may update this policy from time to time, to ensure we are using, collecting, and provide information in the same manner that is disclosed. If we decide to use personal information in a manner different than disclosed, we will promptly post any changes before implementing them.

Contact Information

Questions or suggestions regarding this statement, the practices of this site, or any experience while visiting this Web site should be directed to:
Privacy Policy
Acend Corporate Learning
69 Yonge St, Suite 1200
Toronto, Ontario
M5E 1K3
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