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ACUCM with AUC: Administering Cisco Unified Communications Manager and Unity Connection
5 Days
Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System.

This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration.

This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.x. All labs are using CUCM 10.x.

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments.

The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment. Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator.

The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.

Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.
After completing this course, students will be able to:
  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection
The primary audiences for this course are:
  • Phone network administrators
  • Data system administrators
  • Entry-level network engineers
  • Administrators
  • IT support personnel
  • Helpdesk support staff
The secondary audience includes:
  • Learners looking to gain a technical overview of Cisco Unified Communications Manager
  • Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)
  • Introduction to Cisco Unity Connection for Network Engineering Staff Personnel
  • To fully benefit from this course, students should have the following prerequisite skills and knowledge: Basic knowledge of IP and networking or voice networks is suggested, but not required
  • Basic knowledge of the Windows desktop environment
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager
ACUCM Course Outline:
Module 1: Introduction to IP Telephony
Lesson 1: Exploring IP Telephony
  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intracluster Communications
  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intracluster Communications
Lesson 2: Describing Deployment Models
  • Single-Site Deployment
  • Centralized Call-Processing Deployment
  • Distributed Call-Processing Deployment
  • Distributed Single-Cluster Call-Processing Deployment
  • Hybrid Call-Processing Deployment
  • New Advanced Multicluster Options
Lesson 3: Understanding Advanced Multisite Features
  • Need for CAC
  • Deploying AAR
  • Survivable Remote Site Telephony
  • SRST Failover
Module 2: Defining the Basic Configuration
Lesson 1: Logging In to Cisco Unified Communications Manager

  • Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
  • Logging In to Cisco Unified Operating System Administration and the DRS
  • Navigation Menu
  • Command-Line Interface
Lesson 2: Examining Basic Server Configuration
  • Server Configuration—Eliminating DNS Reliance
  • Configuring Enterprise Parameters
Lesson 3: Describing Multilevel Administration
  • Configuring Multilevel Administration
  • Creating End Users
  • Creating Roles
  • Creating User Groups
Lesson 4: Configuring DRS Backup and Restore Procedures
  • DRS Backup Procedures
  • DRS Restore Procedures
Module 3: User Administration
Lesson 1: Understanding User Configuration

  • Understanding User Management
  • Configuring Users
Lesson 2: Using the User Web Pages
  • Understanding the User Web Pages
  • Using the User Web Pages
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
Lesson 1: Configuring System Parameters

  • Cisco Unified CM Configuration
  • Cisco Unified Communications Manager Group Configuration
  • Phone NTP Configuration
  • Date/Time Group
  • Codecs and Regions Location Configuration
  • Device Pool Configuration
  • DHCP Service Configuration
  • Device Defaults Configuration
  • Clusterwide Parameters
  • Licensing
Lesson 2: Supporting Cisco Unified IP Phones
  • Cisco Unified IP Phones Overview
  • Specialized Cisco Unified IP 7900 Series Phones
  • Phone Button Templates
  • Softkey Templates
Lesson 3: Exploring Phone Registration and IP Phone Communications
  • Cisco Unified IP Phone Registration
  • Cisco Unified IP Phone Configuration
Lesson 4: Utilizing the Bulk Administration Tool (BAT)
  • Overview of Cisco Unified Communications Manager BAT
  • Cisco Unified Communications Manager TAPS
Module 5: Basic Route Plan Configuration
Lesson 1: Implementing Dial Plan Connectivity

  • Organizational Dial Plan
  • Trunks
  • Gateways
Lesson 2: Creating Route Plans
  • Dial Plan Overview
  • Route Pattern Overview
  • Digit Collection
  • Call Routing
Module 6: Route Filters and Digit Manipulation
Lesson 1: Configuring Translation Patterns and Route Filters
  • Translation Patterns
  • The 9.@ Pattern
  • Route Filters
Lesson 2: Implementing Digit Manipulation
  • Discard Digits Instruction
  • Transformation Masks
Module 7: Class of Control
Lesson 1: Defining Class of Control

  • Overview of Class of Control
  • Partitions
  • CSS Configuration
  • PLAR Application
Lesson 2: Using Class of Control Features
  • Call Restriction
  • Time of Day Routing
  • Traditional vs. Line/Device Approach
Module 8: Understanding Media Resources
Lesson 1: Defining Media Resources

  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Points
  • Transcoder
  • Music on Hold
  • Annunciator
Lesson 2: Exploring Media Resource Management
  • MRG Management
  • Configuring MRGs
  • Configuring MRGLs
Module 9: Features and Services
Lesson 1: Describing Basic Features

  • Call Park
  • Call Pickup
  • Cisco Call Back
  • Shared Lines with Barge and Privacy
Lesson 2: Exploring Hunt Groups
  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Final Forwarding
Lesson 3: Describing Phone Services
  • Cisco IP Phone Services
  • Cisco Phone Services Configuration
ACUCM v10.x Lab Outline
This guide includes these activities:
Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
Lab 1: Configuring Cisco Unified Communications Manager Initial Settings
Lab 2: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
Lab 3. Managing User Accounts in Cisco Unified Communications Manager
Lab 4: Implementing IP Phones
Lab 5: Implementing PSTN Gateways
Lab 6: Configuring Cisco Unified Communications Manager Call-Routing Components
Lab 7: Implementing Digit Manipulation
Lab 8: Implementing Calling Privileges in Cisco Unified Communications Manager
Lab 9: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
Lab 10: Implementing Media Resources
Lab 11: Implementing Call Coverage in Cisco Unified Communications Manager

AUC Course Outline
Module 1: Introduction to Cisco Unity Connection
Lesson 1: Overview of Cisco Unity Connection

  • Understanding Cisco Unity Connection
  • Cisco Unity Connection Integration
  • Active-Active, High-Availability Deployment
  • Digital Networking Deployment Model
Lesson 2: Navigating Cisco Unity Connection
  • Accessing Cisco Unity Connection
  • Logging into Cisco Unity Connection Applications
  • Cisco Unified Serviceability and Cisco Unity Connection Serviceability
  • Cisco Unity Connection Administration
  • Port Configuration for Telephony Integration
  • General Configuration
Lesson 3: Understanding Call Handlers, Users, and Call Flow
  • Call Processing
  • Default Call Handlers
  • Handlers—Function and Purpose
  • Default Call Handler Flow
  • Call Handler Configuration
  • Incoming Call Flows
  • Cisco Unity Connection Incoming Call Flow
  • Message Retrieval
  • Incoming Call Processing Components
  • Call Routing—Direct or Forwarded
  • Call Routing—Direct
  • Call Routing—Forwarded
  • Configuration of Users
  • Implementation of Call Routing
  • Implementation of Call Routing—Direct
  • Implementation of Call Routing—Forwarded
  • Directory Handlers
  • Directory Handlers Configuration
  • Interview Handlers
  • Interview Handlers Configuration
Module 2: Configuration of Users and Contacts
Lesson 1: Explaining Users and Contacts

  • Understanding Users
  • Preparing to Configuring Users
  • Configuring Authentication Rules
  • Configuring CoS
  • Configuring Schedules and Holidays
Lesson 2: Managing Multiple Users
  • Configuring Multiple Users
  • Importing Users Using AXL
  • Importing Users Using LDAP
  • Importing Users Using BAT
  • Reviewing Users
Module 3: Implementation of Features
Lesson 1: Implementing the Dial Plan

  • Dial Plan Components
  • Dial Plan Configuration
Lesson 2: Understanding User Features
  • Reviewing User Features
Lesson 3: Accessing Voice Messaging and User Features
  • Accessing Voice Messaging
  • Phone View
  • Implementing Cisco Unity Connection VMO
  • Accessing Voice Messaging Using RSS Feeds
  • Implementing Secure Messaging
Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
Lesson 1: Designing an Audiotext Application

  • Audiotext Application Design
  • Audiotext Application Configuration
  • Greeting Administrator
  • Greeting Administrator Configuration
Lesson 2: Using Cisco Unity Connection Tools and Reports
  • Using the Bulk Edit Feature
  • Using Task Management
  • Cisco Unity Connection Reports
Lesson 3: Using the DRS
  • Disaster Recovery System
  • Configuring Backups
  • Performing Restore Operations
AUC v10.x Lab Outline
This guide includes these labs:
Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
Lab 1: Configuring Cisco Unified Communications Manager (CUCM) Initial Settings
Lab 2: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
Lab 3: Verifying Cisco Unity Connection Default Services
Lab 4: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Lab 5: Implementing Unity Connection Voice Mailboxes
Lab 6: Unity Connection User Features
Lab 7: Implementing the Unity Connection Dial Plan
Lab 8: Understanding User Features
Lab 9: Using Cisco Unity Connection Tools and Reports