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CICD: Implementing Cisco Collaboration Devices
5 Days
REQUEST
PRIVATE SESSION
COURSE DESCRIPTION
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CICD v1.0 is a version update and follows the ICOMM blueprint. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed. CICD v1.0 also introduces a new type of lab called a Discovery lab. Discovery labs are a learning environment and enable students to learn about principles and technology in a more interactive, hands-on way. Discovery labs are located in the Student Guide embedded in the lessons and are intended to be performed by the students when they reach them in the course. Discovery labs replace content from ICOMM with an interactive learning environment and are considered mandatory and should be treated as a part of the lesson.
  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user-interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution
  • Network administrators and network engineers
  • CCNA Collaboration candidates
  • Systems engineers
  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateway
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
Module 1: Cisco Unified Communications Solutions
  • Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
  • Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions
Module 2: Administrator and End-User Interfaces
  • Lesson 1: Understanding Administrator Interfaces
  • Lesson 2: Understanding End-User Interfaces
Module 3: Call Flows in Cisco Call Control Platforms
  • Lesson 1: Understanding Call Flows and Call Legs
  • Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
Module 4: Endpoint and End-User Administration
  • Lesson 1: Understanding End-User Characteristics and Configuration Requirements
  • Lesson 2: Understanding End-User Implementation Options
  • Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
  • Lesson 4: Understanding Endpoint Implementation Options
Module 5: End User Telephony and Mobility Features
  • Lesson 1: Understanding Telephony Features
  • Lesson 2: Enabling Telephony Features
  • Lesson 3: Understanding Mobility Features
  • Lesson 4: Enabling Mobility Features
Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
  • Lesson 1: Understanding Cisco Unity Connection
  • Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Lesson 3: Understanding End User and Voice Mailbox Implementation Options
  • Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
  • Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service
Module 7: Cisco Unified Communications Solutions Maintenance
  • Lesson 1: Providing End-User Support
  • Lesson 2: Understanding Cisco Unified Communications Manager Reports
  • Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Lesson 5: Monitoring Voicemail in Cisco Unity Connection
  • Lesson 6: Understanding the Disaster Recovery System
Lab Outline
Lab 1: Explore Administrator Interfaces
Lab 2: Explore End-User Interfaces
Lab 3: Explore Call Flows in Cisco Unified Communications Manager
Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
Lab 5: Implement End Users
Lab 6: Implement Endpoints
Lab 7: Enable Telephony Features
Lab 8: Enable Mobility Features
Lab 9: Implement End Users and Voice Mailboxes
Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
Lab 11: Provide End-User Support
Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
Lab 13: Monitor the System with Cisco Unified RTMT
Lab 14: (Optional) Back up Cisco Unified Communications Manager
Discovery 1: Verify System Information
Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
Discovery 3: Verify Voicemail Integration
Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
Discovery 9: Device Settings Configuration
Discovery 10: Configure Cisco Extension Mobility
Discovery 11: Configure Hunt Groups
Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
Discovery 14: Verify the Cisco Unity Connection Integration
Discovery 15: Configure a User Template
Discovery 16: Configure a User
Discovery 17: Configure Cisco MediaSense for Video Greeting
Discovery 18: Configure Cisco Unity Connection for Video Greeting
Discovery 19: Use Cisco Unified Reporting
Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
Discovery 21: Generate User Reports
Discovery 22: Generate and View a QoS Detail Report
Discovery 23: Generate and View a Gateway Utilization Report
Discovery 24: Generate a Cisco Unity Connection Serviceability Report
Discovery 25: Generate Cisco Unified Serviceability Reports
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