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CAPPS: Integrating Cisco Unified Communications Applications v8.0
5 Days
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PRIVATE SESSION
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Integrating Cisco Unified Communications Applications (CAPPS) v8.0 teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.
  • Describe voice-mail integration options and requirements.
  • Cisco Unity Connection in a Cisco Unified Communications Manager deployment.
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.
  • Implement voice-mail networking using VPIM.
  • Implement Cisco Unified Presence and Cisco Unified Personal Communicator.
  • Network Administrators
  • Network Engineers
  • CCNP Voice Candidates
  • Channel Partners/Resellers
  • Customers
  • Employees
  • System Engineers
  • Working knowledge of converged voice and data networks.
  • Basic knowledge of Cisco IOS gateways.
  • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.
  • Cisco CCNA certification recommended prerequisite.
Module 1: Introduction to Voice Mail
Lesson 1: Voice-Mail Integration Overview
  • Voice Mail Introduction
  • Cisco Unity Connection Client Interfaces
Lesson 2: General Requirements for Voice-Mail Integration
  • Voice-Messaging Integration and Synchronization
  • Voice-Messaging Features
  • Voice-Messaging System Design
  • Call Flows
Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment
Lesson 1: Integrating with Cisco Unified Communications Manager
  • Cisco Unity Connection Integration Options with Cisco Unified Communications Manager
  • Voice-Mail Integration on Cisco Unified Communications Manager
  • Integration on Cisco Unity Connection
  • Cisco Unity Connection Integration via SIP
Lesson 2: Configuring the Cisco Unity Connection System
  • Cisco Unity Connection System Settings Overview
  • Cisco Unity Connection System Settings
  • Cisco Unity Connection Authentication and Roles
  • Cisco Unity Connection Restriction Tables
  • Cisco Unity Connection LDAP Integration
Lesson 3: Using Cisco Unity Connection Partitions and Search Spaces
  • Cisco Unity Connection Dial Plan Components
  • Cisco Unity Connection Dial Plan
Lesson 4: Implementing Cisco Unity Connection Call Management
  • Cisco Unity Connection Call Routing
  • Cisco Unity Connection Call Handler Types
  • Call Handler Templates
  • System Call Handler
  • Directory Handler
  • Interview Handler
Lesson 5: Configuring Cisco Unity Connection Users
  • Cisco Unity Connection User Templates
  • Cisco Unity Connection User
  • Cisco Unity Connection Class of Service
Lesson 6: Monitoring and Troubleshooting Cisco Unity Connection
  • Cisco Unity Connection Troubleshooting
  • Cisco Unified RTMT
Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment
Lesson 1: Understanding Cisco Unity Express
  • Cisco Unity Express Characteristics
  • Cisco Unity Express Interfaces, Integration, and Architecture
Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Voice Mail Integration on Cisco Unified Communications Manager Express
  • Additional Voice Mail Integration Components
  • Voice Mail Integration on Cisco Unity Express
Lesson 3: Configuring the Cisco Unity Express System
  • Cisco Unity Express General Settings
  • Cisco Unity Express Time and Schedules
Lesson 4: Configuring Cisco Unity Express Users
  • Importing Cisco Unity Express Subscribers
  • Cisco Unity Express Mailboxes
  • Message Notification
  • Class of Service
  • VoiceView Express
  • IMAP Messaging
Lesson 5: Understanding Cisco Unity Express AutoAttendant
  • Cisco Unity Express AutoAttendant Application
  • Prompts and Scripts
  • Call Handling in Cisco Unity Express
  • Basic Script Example
Lesson 6: Troubleshooting Cisco Unity Express
  • Cisco Unity Express Troubleshooting Methodologies
  • Troubleshooting SIP Integration
  • Troubleshooting the MWI
  • Troubleshooting Subscriber and Mailbox
Module 4: Voice Profile for Internet Mail Implementation
Lesson 1: Understanding VPIM
  • Voice Messaging Network Options
  • VPIM Networking
Lesson 2: Implementing VPIM in Cisco Unity Connection
  • Implementing VPIM in Cisco Unity Connection
  • Cisco Unity Connection SMTP Setup
  • Cisco Unity Connection Remote Users
Lesson 3: Implementing VPIM in Cisco Unity Express
  • Implementing VPIM in Cisco Unity Express
  • Troubleshooting VPIM Between Cisco Unity Connection and Cisco Unity Express
Module 5: Cisco Unified Presence Implementation
Lesson 1: Understanding Cisco Unified Presence
  • Cisco Unified Presence Introduction
  • Cisco Unified Presence Overview
Lesson 2: Understanding Cisco Unified Presence Components and Communication Flows
  • Cisco Unified Presence Components
  • Cisco Unified Presence Approaches
  • Cisco Unified Presence Federation
  • Enterprise Instant Messaging and Persistent Chat
  • Designing Cisco Unified Presence
Lesson 3: Integrating Cisco Unified Presence
  • Configuring Cisco Unified Communications Manager for Presence Integration
  • Cisco Unified Presence System Settings
  • Configuring Cisco Unified Presence for Presence Integration
  • Configuring Intercluster Peers
Lesson 4: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
  • Configuring Cisco IP Phone Messenger
  • Configuring Cisco Unified Personal Communicator
  • Cisco Unified Personal Communicator Setup
  • Desk Phone Control Configuration
  • Meeting Notification
Lesson 5: Verifying and Troubleshooting Tools for Cisco Unified Presence Components
  • Cisco Unified Presence Troubleshooter
  • Troubleshooting Cisco Unified Personal Communicator
  • Cisco Unified Presence Tracing
Lab Outline
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring Cisco Unity Connection System Settings
  • Implementing Cisco Unity Connection Partitions and Search Spaces
  • Implementing Cisco Unity Connection Call Management
  • Configuring Cisco Unity Connection Users
  • Troubleshooting Cisco Unity Connection
  • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Configuring Cisco Unity Express System Settings
  • Configuring Cisco Unity Express Users
  • Implementing Cisco Unity Express AutoAttendant
  • Troubleshooting Cisco Unity Express
  • Implementing VPIM in Cisco Unity Connection and Cisco Unity Express
  • Integrating Cisco Unified Presence with Cisco Unified Communications Manager
  • Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
  • Troubleshooting and Verifying Cisco Unified Presence Components
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