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System Center 2012
10750A: Monitoring and Operating a Private Cloud with System Center 2012
5 Days
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PRIVATE SESSION
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This course describes the various components of System Center and how to deploy, monitor and manage a service and prepackaged applications in to the private cloud as well as automating incident creation, remediation and change requests.

This course provides an overview of a private cloud infrastructure, the business and technical drivers behind the implementation, and how System Center 2012 can be used to monitor and operate the private cloud infrastructure. Students will learn how to configure and optimize a new business unit cloud as well as how to deploy pre-packaged applications and create a new service template to deploy a service into the cloud. Students will learn how System Center Operations Manager is used to monitor the various services that underpin the private cloud and will gain a deep insight into the Application Performance Monitoring (APM) feature of Operations Manager to monitor the performance and availability of an application. Students will learn about the core functionality of Service Manager and learn how to create and manage change requests, incidents, and release records as well as the security model behind Service Manager.

Students will also learn about problem management and how to use it within a service management framework using Service Manager. They will perform custom event monitoring in Operations Manager and then use it to identify and route incidents and problems to Service Manager, providing automatic incident creation, remediation and change requests. Students will learn how to provide automated self service provisioning and how to protect and recover the resources in the private cloud. Students will learn how to implement IT Governance, Risk Management, and Compliance (GRC) in a private cloud. They will configure the environment to verify whether key private cloud infrastructure is correctly patched and updated, and will check for compliance across key Service Components and remediate non-compliant items. Students will learn how to provide surfacing service and performance-related data and how to optimize Cloud Resources.
After completing this course, students will be able to:
  • Configure Data Center Process Automation
    • Implement workflows
    • Implement service offerings
  • Deploy Resource Monitoring
    • Deploy end-to-end monitoring
    • Configure end-to-end monitoring
    • Create monitoring reports and dashboards
  • Monitor Resources
    • Monitor Network Devices
    • Monitor Servers
    • Monitor the virtualization layer
    • Monitor application health
  • Configure and Maintain Service Manager
    • Implement service level management
    • Manage problems and incidents
    • Manage cloud resources
  • Manage Configuration and Protection
This course is intended for Datacenter administrators responsible for monitoring and protecting the private cloud infrastructure and solution architects responsible for designing private cloud architectures and extending existing private cloud solutions. Additionally, this course targets administrators who create service requests.

A secondary audience for this course may include datacenter administrators who are responsible for providing provisioning for applications that includes configuring and deploying those applications. In addition, business owners of applications or services, and administrators who implement service requests may be interested in this course. There is another course, Course 10751A, Private Cloud Configuration and Deployment with System Center 2012, that specifically targets this secondary audience.
Before attending this course, students must have:
  • Windows Server 2008 R2 experience 
  • Active Directory Domain Services (AD DS) knowledge 
  • Networking experience 
  • Working knowledge of previous versions of System Center products 
  • Knowledge of configuration of Microsoft SharePoint 
  • Hyper-V knowledge 
  • Knowledge of data center management processes 
  • SAN Knowledge
Module 1: Introduction to the PrivateCloud 
This module gives students an overview of a private cloud infrastructure, including what it is, the business and technical drivers behind implementing it, and how they can use System Center 2012 to monitor and operate it. Students will understand the key concepts of aprivate cloud and verify key components of System Center 2012.
Lessons:
  • Overview of the Cloud Computing Model
  • Requirements for the Private Cloud
  • Operating a Private Cloud Infrastructure with System Center
  • Verifying the Health of the Private Cloud Infrastructure
  • Verifying the Health and Configuration of System Center
  • Verifying the Compliance of the Private Cloud Infrastructure
Module 2: Configuring and Optimizing Business Unit Clouds
In this module, students will learn howto configure a new business unit cloud within Virtual Machine Manager.
Lessons:
  • Overview of System Center Virtual Machine Manager
  • Managing a Virtual Environment with Virtual Machine Manager
  • Creating Business Unit Clouds
Module 3: Deploying Cloud Services
In this module, students will learn to deploy pre-packaged applications and create a new service template to deploy a service into the cloud.
Lessons:
  • Overview of Service Templates
  • VMM Machine Profiles
  • Configuring SQL Server Profiles
  • Configuring Application Profiles
  • Overview of Web Deploy Packages
  • Overview of Server App-V
  • Overview of Data Tier Application Packages
Module 4: Monitoring Private Cloud Services
In this module, the students are given an overview of System Center Operations Manager. The students are also shown how Operations Manager is used to monitor the various services that underpin the private cloud. The students are then shown how to deploy agents to key service components running within the private cloud. Custom monitoring is then applied to these components which include the creation of a distributed application model to give a holistic view of the health of the private cloud infrastructure.
Lessons:
  • Overview of System Center Operations Manager
  • Agent Deployment in Operations Manager
  • Configuring Custom Monitoring
  • Monitoring the Network Infrastructure
  • Monitoring Distributed Applications
Module 5: Configuring Application PerformanceMonitoring
This module gives students a deep insight into the Application Performance Monitoring (APM) feature of Operations Manager. A .NET application has been installed into the lab environment that will be used for this module. Students will learn to configure APM to monitor the performance and availability of this application. A break in the application is then instigated where students will see how Operations Manager detects and reports this with the Alerting and Diagnostics tools that are built into Operations Manager.
Lessons:
  • Application Performance Monitoring
  • Advanced Monitoring in Application Performance Monitoring
  • Viewing Application Performance in Operations Manager
Module 6: Operating and Extending Service Managementin the Cloud
Students will learn about the core functionality of Service Manager and learn how to create and manage change requests, incidents, and release records. Students will also learn about the security model behind Service Manager so that they can customize and extend the integral functionality of the service.
Lessons:
  • Overview of Service Manager
  • Configuring Security and User Roles
  • Configuring Work Items
  • Configuring Incident Queues
  • Configuring Service Offerings
Module 7: Problem Management in the Cloud
Students will learn what problem management is and how they can use it within a service management framework.Additionally, students will understand its implementation as a manual feature of Service Manager. Finally, students will learn how to create a custom event monitor in Operations Manager and then use it to identify and route incidents and problems to Service Manager.
Lessons:
  • Overview of Problem Management
  • Creating Custom Rules
Module 8: Automatic Incident Creation, Remediation andChange Requests
In this module, students will learn about Orchestrator and how it integrates with Operations Manager and ServiceManager.
Lessons:
  • Overview of System Center Orchestrator 2012
  • Integrating Orchestrator with Operations Manager and Service Manager
Module 9: Automating Self Service Provisioning
In this modules, students learn about automating self service provisioning using the System Center Cloud Service Process Pack, including the configuration items that are created and the request items that are contained in the System Center Cloud Service Process Pack.
Lessons:
  • Installing and Configuring the System Center Cloud Services Process Pack
  • Cloud Services Configuration Items
  • Cloud Services Request Items
Module 10: Private Cloud Protection and Recovery
In this module students will learn howto protect the resources in the private cloud by using Data Protection Manager.They will also learn how to implement a recovery action by using Orchestrator to recover a database.
Lessons:
  • Protecting Data in the Private Cloud
  • Recovering Data in the Private Cloud
Module 11: Configuring Compliance in the Cloud
In this module students will learn howto implement IT Governance, Risk Management, and Compliance (GRC) in a private cloud environment using System Center 2012. They will learn how to implement Software Update Compliance in Virtual Machine Manager to verify whether key private cloud infrastructure is correctly updated with the latest software updates and how they can implement the IT GRC Management Pack in Service Manager to check for compliance across key Service Components and remediate non-compliant items.
Lessons:
  • Implementing IT Governance, Risk Management, and Compliance (GRC)
  • Implementing Software Update Compliance
Module 12: Configuring SLAs, Dashboards and Widgets
In this module, students will be able to describe and use various methods for surfacing service and performance-related data from Operations Manager and Service Manager to SharePoint and Microsoft Excel.
Lessons
  • Understanding Service Level Tracking in Operations Manager
  • Configuring and Deploying Widgets and Dashboards in Operations Manager
  • Publishing Real-Time State with Microsoft Visio
  • PerformancePoint Overview
  • Configuring Service Manager Analytics
  • Viewing Data with Excel
Module 13: Optimizing Cloud Resources
In this module, students learn how to optimize cloud resources using various tools from components such as the Microsoft online Management Pack Catalog, Operations Manager, Service Manager, and Orchestrator.
Lessons:
  • Updating Management Packs through the Catalog
  • Configuring Operations Manager Groom Setting
  • Configuring Service Manager Groom Settings
  • Orchestrator Log Overview

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