Solving Problems BeforeThey Solve You
Lesson 1: Introduction and CourseOverview
This lesson introduces participants to the workshop, details the workshopschedule, and provides participants an opportunity to identify their personallearning objectives.
Lesson 2: The Problem Solving Method
To begin, participants will explore just what problem solving and decisionmaking means. Students will work in small groups to identify their strengthsand weaknesses and how to use that knowledge to become better problem solvers.
Lesson 3: Information Gathering
Students will learn a variety of information gathering tools to help understandthe underlying problems. Information gathering tools include developing goodquestions, the 5 Why's model, and surveys.
Lesson 4: Problem Definition
During this lesson, students will learn four techniques for defining problemsand understand how to write a problem statement. Students will also learn howto use the Fishbone diagram to determine the cause and effect of problems.
Lesson 5: Generating Solutions
Next, participants will learn a variety of methods for generation solutionsincluding brainstorming, mindmapping, and Edward DeBono's six thinking hats.Participants will practice using each of the solution generation methods.
Lesson 6: Analyzing Solutions
This lesson will look at the importance of analyzing the ideas generated fromthe previous lesson. Students will be able to identify solution criteria andneeds versus wants.
Lesson 7: Selecting a Solution
Students will discuss ways to complete a final analysis of solutions and beprepared for potential problems.
Lesson 8: Planning Your Next Steps
In this lesson, students will work on identifying tasks and using a tasktemplate for implementing a solution.
Lesson 9: Recording Lessons Learned
An important step in problem solving is to record and learn from the process.What worked? What didn't work?
Lesson 10: Wrapping Up
Students will end the day by creating a personal action plan to be used back atthe office as they continue to develop their problem solving skills.