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Business Skills / Business Analysis
Mastering the Art of Thinking on Your Feet
1 Day(s)
REQUEST
PRIVATE SESSION
COURSE DESCRIPTION
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Course OverviewHave you ever left a conversation or meeting and thought of the perfect two minutes after you left? Or, have you been caught off guard when someone has asked an unexpected question? Our credibility and professionalism are judged anytime we communicate. To speak well, we need to be organized and prepared. Whether you are answering a question in the hallway, speaking in a project meeting, having a one-on-one meeting with an employee, or responding to a neighbor's complaint; you are called upon to think and respond quickly. This one-day course teaches participants techniques to organize your thoughts, communicate clearly and concisely, and respond to difficult questions.ObjectivesIn this one-day workshop you will:• Understand the value of thinking on your feet.• Learn techniques to quickly organize your thoughts.• Be able to identify and understand your audience and their information needs.• Learn tools to answer both easy and difficult questions.• Identify tools to overcome nervousness.• Learn to effectively communicate what you want to say, when you want to say it.AudienceThis course is recommended for anyone who needs to be able to think and react quickly in any setting.PrerequisitesThere are no prerequisites for this course.
Price: $489
To find out more available information
about this course, please contact us:

416-929-1599
info@acend.com
To find out more available information
about this course, please contact us:

416-929-1599
info@acend.com
To find out more available information
about this course, please contact us:

416-929-1599
info@acend.com

Mastering the Art ofThinking on Your Feet

Topics

Module 1: Getting Started

  • This module introduces participants to the workshop, details the workshop schedule, and provides participants an opportunity to identify their personal learning objectives.

Module 2: What is Thinking on Your Feet

  • To begin, we explore the concept of thinking on your feet. Participants will also learn three easy ways to structure any response.

Module 3: Know Your Audience

  • This module teaches participants how to identify their audience and the audiences' information needs.

Module 4: Active Listening

  • Next, participants learn techniques to actively listen before responding with an answer.

Module 5: Handling Questions

  • During this module, participants learn a variety of techniques to handle both easy and difficult questions.

Module 6: Delivering the Perfect Message

  • It's not just what you say; it's how you say it! This module focuses on how to use nonverbal messages to build credibility and demonstrate confidence.

Module 7: Phone Techniques

  • In this module, participants learn how to organize their thoughts and buy time while on the telephone. Participants will also learn how to leave a clear and concise voicemail message.

Module 8: Overcoming Nervousness

  • Participants learn tools and techniques to overcome nervousness and communicate with authority.

Module 9: Wrapping Up

  • At the end of the day, participants have an opportunity to ask questions and complete a personal action plan.

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