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ITIL
ITIL Intermediate: Service Transition
4 Day(s)
REQUEST
PRIVATE SESSION
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Description: In partnership with ITSM Academy, Acend is offering the ITIL Capability Course - Based on the Service Transition publication of the ITIL core library, this course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle. Embedded into this course is our unique virtualization, Living the Lifecycle. Woven through all ITSM Academy's ITIL Certification classes, it brings processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle successfully enables active learning by encouraging the participants to: • Discuss and understand pure ITIL concepts• Apply concepts to a neutral real world situation• Learn different perspectives• Reinforce examinable conceptsAudience: • CIOs, CTOs, IT and Business Professionals and Process Owners involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle• Individuals who require a detailed understanding of the ITIL Service Transition stage and how it may be implemented to enhance the quality of IT service provision within an organization• Individuals seeking to achieve the ITIL Master or ITIL Expert CertificationPrerequisites: • ITIL Foundation obtained through ITIL Foundation or Bridge Course Recommended: 2 years IT Service Management experience• A minimum of 21 hours of personal study (see pre-reading information below)Course is 3 days with exam the morning of the 4th day.
Price: $2,495
To find out more available information
about this course, please contact us:

416-929-1599
info@acend.com
To find out more available information
about this course, please contact us:

416-929-1599
info@acend.com
To find out more available information
about this course, please contact us:

416-929-1599
info@acend.com
ITIL Intermediate ServiceTransition
Topics:
  • Service Transition purpose, goals, objectives and principles
  • Management and control of all Service Transition activities
  • Service Transition related activities around communications, commitment and organizational change
  • Organizing Service Transition
  • Control and coordination of Service Transition technology related activities
  • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks
CERTIFICATION:Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex,multiple choice scenario-based questions, leads to the ITIL IntermediateCertificate.
PROJECTMANAGEMENT INSTITUTE (PMI) PROFESSIONAL DEVELOPMENT UNITS (PDUS): ITSM Academyis recognized by PMI as a Global Registered Education Provider (R.E.P.).Project Management Professionals earn 22 PDUs upon completion of this course.
ITILEXPERT: Earn 3 credits of the 22 required to achieve the ITIL ExpertTCertification.
COURSE/ STUDENT MATERIALS: Upon registration, ITSM Academy will provide a pre-coursereading list. Learners will need to complete the reading assignment and bringthe Service Transition book to class. Three (3) Days Instructor Led Trainingand Exercise Facilitation (21 Contact Hours) Learner Manual (excellentpost-class reference) Study Aids and Sample Exams, Exam PreparationParticipation in a Unique Series of Case Study-Based Exercises - Living theLifecycle In-Class Examination
Note:The ITIL core library books are not included. Learners must bring their owncopy of Service Transition to class, which is available atwww.itsmbookstore.com. Upon registration, learners are emailed a copy of theofficial syllabus to identify class pre-reading.


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