Processing your application. Please be patient while we make sure we receive every piece of it.
ITIL
ITIL Foundation (Certification Program)
3 Days
REQUEST
PRIVATE SESSION
COURSE DESCRIPTION
OVER
VIEW
+
OBJEC
TIVES
+
AUD
IENCE
+
PRERE
QUISI
TES
+
OUT
LINE
+
The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
Upon successful completion candidates will gain a general overview, and basic knowledge and understanding of ITIL.
  • ITIL Foundation training is essential for anyone involved in the internal or external delivery of IT services:
  • IT Leadership
  • Key Business Managers
  • Network Operations
  • Business Process Analysts
  • Business Analysts
  • IT Consultants
  • Project Managers
  • System Integrators
  • Help Desk / Service Desk Managers and Analysts
  • Managed Service Providers
  • Application Developers
  • Solution Providers and Sales Staff
Familiarity with IT Services is Recommended
The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
Why should I take ITIL®Foundation?
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL.

Successful completion of the Foundation qualification also fulfills the prerequisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL Intermediate Level.
Is it right for me?
This qualification is primarily aimed towards:
  • those who require a basic understanding of the ITIL framework;
  • those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
  • IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute to an ongoing service improvement programme.
Participants typically include::
  • ITIL® Foundation training is essential for anyone involved in the internal or external delivery of IT services:
  • IT Leadership
  • Key Business Managers
  • Network Operations
  • Business Process Analysts
  • Business Analysts
  • IT Consultants
  • Project Managers
  • System Integrators
  • Help Desk / Service Desk Managers and Analysts
  • Managed Service Providers
  • Application Developers
  • Solution Providers and Sales Staff

ITIL® certifications are internationally recognized and, at many organizations, have become a requisite for IT staff.
ITIL® Foundation course is a three day course (with the exam on the afternoon of day three) that covers the five stages of the ITIL® Service Lifecycle:
· Service Strategy
· Service Design
· Service Transition
· Service Operation
· Continual Service Improvement

Certification: Successfully passing (65%) the 60 minute exam, consisting of 40 multiple choice questions.

SITE MAP