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Business Skills / Business Analysis
Managing Conflict for Positive Change
2 Day(s)
Course OverviewThere are two major myths about conflict: that it always involves anger and that it's always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This two-day course teaches participants just how to do that. ObjectivesThis two-day workshop will teach participants how to: • Understand what conflict and conflict resolution mean• Understand the five main styles of conflict resolution• Identify all six phases of the conflict resolution process• Use communication tools to resolve conflict• Use stress management techniquesAudienceThis course is developed for anyone who would like to improve team communication and avoid issues caused by conflict. PrerequisitesThere are no prerequisites for this course.
Price: $1095
To find out more available information
about this course, please contact us:

To find out more available information
about this course, please contact us:

To find out more available information
about this course, please contact us:


ManagingConflict for Positive Change


Module 1: Getting Started

  • This module introduces participants to the course, details the workshop schedule, and provides participants an opportunity to identify their personal learning objectives.

Module 2: An Introduction to Conflict Resolution

  • To begin, participants define conflict and conflict resolution. Participants also identify causes of difficult behavior and the benefits of conflict.

Module 3: Conflict Resolution Styles

  • Next, students’ asses their own conflict resolution style and learn the advantages and disadvantages of each style.

Module 4: Communication

  • Poor communication is responsible for 87% of all work-related problems. In this module students define manage conflict relationships.

Module 5: Conflict Resolution Process

  • Participants are introduced to the six-step conflict management process.

Module 6: Create an Effective Atmosphere

  • During this module, students learn how to neutralize negative emotions, set ground rules and determine when and where to begin the conflict resolution process.

Module 7: Create a Mutual Understanding

  • Next, students learn how to identify their own wants vs. needs and how to determine the wants and needs of others.

Module 8: Focus on Individual and Shared Needs

  • It can sometimes be difficult to talk or interact with people who are different from us. The more different they seem to be, the harder it gets. In this module, students learn techniques to establish common ground and create positive energy.

Module 9: Get to the Root Cause

  • Many times during conflict, people work to resolve the wrong problem. In this module, students will learn a variety of techniques to identify the root cause of problems and conflicts.

Module 10: Generate Options

  • Move over brainstorming! Students learn several other tools for generating solutions to problems and conflict.

Module 11: Build a Solution

  • Students created a variety of solutions, next it’s time to evaluate and select the ideal solution. In this module, students identify solution criteria, select a solution, and build a plan for implementation.

Module 12: Stress and Anger Management

  • This module provides students with tips and techniques on managing stress and anger during the conflict resolution process.

Module 13: Wrapping Up

  • At the end of the day, students have an opportunity to ask questions and fill out a personal action plan.